Case Study for BusConcept.com

Client: Zeke Lopez, BusConcept.com, Southern California

Customer Highlighted: Sustainable Solutions Corporation, Shwenksville, PA.

Risk Focus: Customer identification with service, Third-party validation, Comprehensive level of service “Is success the result of very hard work or design?” That’s the question Bus Concept Principal Zeke Lopez asks clients. The Bus Concept specializes in helping businesses understand the need the get ‘the right people on your bus -and in the right seat.’ This case study demonstrates the personal commitment Zeke gives his clients and provides powerful third-party validation for the results of his services.

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Can a simple assessment of a few employees really save a company from impending financial disaster?

How The Bus Concept’s unique tools, enhanced Sustainable Solutions Corporation’s productivity by nearly 100%.

When you think of redundant work practices and grossly inefficient operations, what’s some to mind?

• a global corporation with thousands of frenzied employees buzzing around like bees unaware of what other departments and divisions are doing?

• The mass confusion that accompanies volumes of policies and procedures manuals gathering dust on a shelf?

• Big budgets that absorb any losses in productivity?

“Think again,” says Tara Radzinski, VP of Sustainable Solutions Corporation, a five employee firm that helps other businesses build sustainable and ‘green,’ business and environmental systems in Shwenksville, PA.

We were limping along
“We’re a small company with only five employees, but the challenges that faced us were daunting,” says Radzinski. And with good reason. Because of inefficiency and redundant operations, Sustainable Solutions Corporation was just barely limping along according to Tara.

“Everyone on the team was feeling the stress of decreased productivity. It led to prolonged project completion time and, ultimately, a loss of profit per project,” says Radzinski who’s responsibilities include the cash-flow management and forecasting.

Radzinski had long thought about the benefits of employee assessments, but put it off. She and her husband, Tad, an environmental design expert, felt that managing employees more closely and establishing user systems would solve the challenges they faced.

Square pegs in round holes
What they didn’t yet understand? Their employees weren’t matched to the right jobs and, in some cases, were like the proverbial square-peg-in-a-round-hole. Not exactly the kind of employee-job fit that would insure a smooth running operation.

“One employee in particular,” says Radzinski, “was trying very hard to fit in. But it was apparent to everyone that despite her best efforts, she couldn’t make it work. She really needed to move one.”

Radzinski’s experience isn’t all that uncommon. Companies large and small struggle with high turnover rates and the associated costs that accompany losses in worker productivity. Most companies attempt to screen their applicants according to experience, work history, education, and other factors.

Only a few take the additional step to assess their potential employees for job fit. But according to Radzinski, “They can’t afford not to take this necessary step. It can literally mean the difference between stagnation and creating momentum in their business.”

Two surprises and a very personal bonus
The Bus Concept’s employee assessment revealed some surprises for Sustainable Solutions Corporation. Among them was the confirmation that a former employee, though she possessed admirable skills, was completely ill-suited for the position she occupied.

“She was a highly creative individual but couldn’t find any traction in the systems-influenced role she was hired to fill. It was only through Zeke Lopez and The Bus Concept’s incredible assessment tool that we were able to realize this.”

Another surprise was of a different sort. Radzinski and her husband were delighted to learn the new employee, though very young and inexperienced, dovetailed beautifully with her the demands of her new position.

Where the former employee labored under the restriction of systems and structure, the new team member was poised to flourish in the same environment. “We couldn’t be happier with this new hire. And we knew she’d be a perfect fit because The Bus Concept assessment indicated such a strong match in work style and personality.”

But the personal bonus?
The bonus Radzinski soon discovered was more personal. Married to Tad for almost twenty years, their communications styles were set long ago. “But Zeke taught us something very interesting, ‘ says Radzinski.

“My husband is an engineer and he sees what’s directly in front of him. On the other hand, I think in terms of the ‘big picture’ and the two styles often don’t mesh well in our communication. Since taking the Bus Concept’s assessment, we’ve learned how to communicate on a professional level with much more efficiency. We get what the other is saying and that saves us even more time.”

Radzinski doesn’t hesitate to add, “The Bus Concept has even helped improve our marriage. I mean, marriage is about communication. And now that Tad and I are better communicators on the job, it naturally carries over into our personal relationship.”

A 100% increase in efficiency
Zeke Lopez, Bus Concept Principal, conducted the assessment for Sustainable Solutions Corporation and Radzinski isn’t shy about how she feels about Zeke. “He’s priceless! I’ve told him that a hundred times.”

“Our team members are more dedicated and I have to say that it feels like at least a one-hundred percent increase in efficiency. Before, when one person was stuck in a process, it effected everyone else. Zeke helped us put the right person in the right type of job and the blocks were eliminated. With that, everything changed.”

What’s so special about Zeke Lopez?
“What Zeke is able to do for us in getting the right people in the right jobs, has truly transformed our business. This is a much happier place to work.”

Radzinski adds, “Zeke is all about caring for, guiding, and when necessary, protecting his clients. He’s gone the extra mile over and above what I expected. He truly cares about our success. Like I said, he’s priceless.”

“If I had the opportunity to speak to other businesses considering a situation where they knew they needed help figuring our why their business team isn’t working, I’d say s loudly as possible: You can’t afford NOT to have Zeke on your team.”

Value far exceeded the price
In terms of cost and return on her investment, Radzinski is still in raving-fan mode when she states, “I’d pay him…any amount…to get the same results again. It’s truly a miraculous service that Zeke and The Bus Concept provides. A business owner simply can’t go wrong. Zeke provides the value that every business owner dreams of and thinks doesn’t exist.”

Exponential growth
“Though we haven’t yet instituted all the changes Zeke has suggested, I can already see that we’re positioned for exponential growth, both personally and professionally. Through his personal coaching, my husband the engineer is much better at seeing and talking about the bigger picture and that has created a new synergy between what we both do for the company. That’s a very powerful outcome.”

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For more information on The Bus Concept, please visit http://BusConcept.com